Return and Refund Policy

MK Beauty Bed is operated by MK LASH FAN PTY LTD
ABN: 37 666 046 322

We want you to feel confident when purchasing from us. This policy applies in addition to your rights under the Australian Consumer Law.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

You may be entitled to a repair, replacement, refund or other remedy if a product is faulty, unsafe, significantly different from its description, or does not meet an applicable consumer guarantee.

Nothing in this policy limits or excludes those rights.

Change-of-Mind Returns

Because beauty beds and salon furniture are large, bulky items, change-of-mind returns are accepted only when all of the following conditions are met:

• You contact us within 3 calendar days of delivery
• The return is approved by MK Beauty Bed before the product is sent back
• The product is unused, unassembled and in resalable condition
• All original packaging, accessories, manuals and protective materials are included
• The product has not been damaged, marked, altered or installed

Approved change-of-mind returns are subject to a 30% restocking fee.

The customer is responsible for all return freight, collection and handling costs for change-of-mind returns. Original delivery and installation charges are non-refundable.

We may refuse a change-of-mind return if the product has been used, assembled, installed, damaged, marked, customised or returned without its original packaging.

Non-Returnable Change-of-Mind Items

Change-of-mind returns are not accepted for:

• Custom-made or specially ordered products
• Products made or supplied in a customer-selected custom colour, material or configuration
• Clearance, final-sale or display items where clearly disclosed before purchase
• Used, assembled, installed or damaged products
• Items returned outside the approved return period
• Hygiene-sensitive items that have been opened or used

This does not affect any rights available under Australian Consumer Law where a product is faulty or does not meet a consumer guarantee.

Faulty, Damaged or Incorrect Products

Please inspect your order as soon as possible after delivery.

If your product arrives damaged, faulty or incorrect, contact us promptly and provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the product, packaging and problem
• Any other information reasonably required to assess the issue

We may need to inspect or assess the product before confirming the appropriate remedy.

For a minor problem, we may provide a repair or replacement part within a reasonable time.

For a major problem, you may be entitled to choose a replacement or refund in accordance with Australian Consumer Law.

We do not charge a restocking fee for returns made because a product is faulty or does not comply with Australian Consumer Law.

Where returning a faulty bulky product would involve significant cost, we will arrange collection or otherwise handle reasonable transport costs as required by law.

Delivery Damage

If visible damage is noticed at delivery, please photograph the packaging and product before assembly or use.

Where possible, note the damage with the driver or delivery provider.

Do not discard packaging until the issue has been assessed, as the packaging may be required for collection, inspection or transport.

Warranty

Our voluntary warranty includes:

• Motors and structural frame: 2 years
• Upholstery and vinyl: 1 year

The warranty covers manufacturing defects only.

It does not cover:

• Normal wear and tear
• Accidental damage
• Stains, scratches, punctures or discolouration
• Damage caused by misuse, incorrect assembly or improper cleaning
• Damage caused by moving or lifting the bed incorrectly
• Commercial wear that is reasonably expected from regular use
• Unauthorised repairs, modifications or alterations

Where appropriate, replacement parts may be supplied with installation instructions.

If onsite technician assistance is requested or required for an issue that is not covered by warranty or Australian Consumer Law, an additional service fee may apply. Any fee will be disclosed before the visit is arranged.

Our voluntary warranty is additional to, and does not replace, your rights under Australian Consumer Law. Consumer guarantees may continue to apply after the stated warranty period.  

Refund Processing

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.

Return Address

Approved returns must be sent only after receiving return authorisation from us.

MK Beauty Bed
7 Penfold Place
Albanvale VIC 3021
Australia

Do not send a return to this address without prior approval.

Contact Us

For returns, faults or warranty enquiries, contact:

Email: info@mkbeautybed.com.au

Please include your order number and clear photos or videos where relevant.