Warranty

Warranty provider: MK LASH FAN PTY LTD trading as MK Beauty Bed
ABN: 37 666 046 322
Business address: 7 Penfold Place, Albanvale VIC 3021
Claim email: info@mkbeautybed.com.au
Business phone: 0404 283 949

We stand behind the quality of our beauty beds and furniture. This voluntary warranty applies in addition to your rights under the Australian Consumer Law and does not limit or replace them.

Warranty coverage

  • Motors and structural components: 2 years.
  • Upholstery, vinyl and leather covering: 1 year.

This warranty covers manufacturing defects only. Warranty periods begin from the date of delivery.

Your rights under the Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits given to you by this voluntary warranty are in addition to other rights and remedies you have under the law. The stated warranty periods above do not limit any consumer-guarantee rights that may continue to apply beyond those periods.

What is not covered by this voluntary warranty

This voluntary warranty does not cover:

  • Normal wear and tear, including commercial wear reasonably expected from regular use.
  • Misuse, abuse or use of the product other than for its intended purpose.
  • Accidental damage.
  • Stains, scratches, punctures or discolouration.
  • Damage caused by incorrect or improper cleaning.
  • Damage caused by incorrect lifting, moving, assembly or installation.
  • Unauthorised repairs, modifications or alterations.

These exclusions apply to this voluntary warranty only and do not affect your rights under the Australian Consumer Law.

How to make a claim

To make a claim, please contact us at info@mkbeautybed.com.au and provide:

  • Proof of purchase (such as your order number or receipt).
  • Clear photos or video showing the issue.
  • The product name and any relevant variant or model details.
  • A description of the issue, including when and how it appeared.

Once we receive your claim, we will assess it and advise you of the outcome and the next steps. Please keep the product and any packaging until your claim has been assessed.

Costs of a claim

Where your claim is a valid manufacturing fault under this warranty, or a valid claim under the Australian Consumer Law, you will not be required to bear the cost of the remedy for that fault. Where the law requires, we will cover, or reimburse you for, reasonable costs of transport, inspection or return incurred in making a valid claim. If you incur reasonable expenses in making a valid claim, please keep your receipts so we can arrange reimbursement where required under the Australian Consumer Law.

Replacement parts and repairs

Where appropriate, replacement parts may be supplied, and installation instructions may be provided to assist with fitting.

Technician attendance

A technician service fee may apply only where onsite attendance relates to:

  • An issue that is not a covered manufacturing defect under this warranty.
  • Damage caused by misuse or accidental damage.
  • An unnecessary attendance (for example, where no fault is found or the issue could reasonably have been resolved without a visit).
  • Work that falls outside this warranty and the Australian Consumer Law.

Any such fee will be disclosed to you before the visit is arranged. No technician fee will be charged to you for attendance required to remedy a valid manufacturing fault under this warranty or a valid claim under the Australian Consumer Law.

Contact

For all warranty enquiries, contact us at info@mkbeautybed.com.au.